FAQ

All Comset routers take the standard size SIM card, also known as Mini size. See below dimensions of the Mini size SIM card:

All Comset routers have an in-built SIM card slot. The SIM card is the standard size SIM card, also known as Mini size. See below dimensions of the Mini size SIM card:

CM685: Install the SIM card with the gold-plated circuitry facing down.

Slide in the SIM card in the SIM tray with the SIM card latch on the upper left side of the tray. Push the tray in the casing and gently slide up to lock. Slide down to unlock.

CM820: Install the SIM card with the gold-plated circuitry facing down.

How to insert a SIM card and connect the antennas to the Comset CM685VX 5G 4G Router?

How to insert a SIM card and connect the antennas to the Comset CM950W 5G 4G Router?

How to insert your SIM card in the Comset CM210 and CM510 4G Routers?

How to insert your SIM card in the Comset CM550W 5G 4G Routers?

The Comset routers have a built-in WEB interface for management and debugging. Basic configuration and advanced troubleshooting can be done on this page. To learn how to login and view the COMSET router’s setup page, please follow these steps:

IMPORTANT:

i.) Router should be powered ON
ii.) Hardwire PC directly to the Ethernet port of the router using an Ethernet RJ45 cable.

Accessing the Setup Page

Step 1: Launch a web browser (Google Chrome, IE, Firefox, Safari)

Step2: In the address bar type the IP address of the router 192.168.1.1 then hit [enter]

Step3: Enter the router’s username and password. By default, type admin for username and admin for password. Then hit “Login”

  1. Insert the SIM card in the SIM card tray at the back of the router.
  2. Before switching on the modem, please ensure the antennas are securely connected. Plug in the AC adapter that comes with the router.
  3. Connect the router LAN port to a PC via a LAN cable. Set the PC to obtain an IP address automatically. The PC will get an IP of the range 192.168.1.xxx.
  4. Open a web browser and type in 192.168.1.1 in the address bar. A login window will pop-in. Enter the login details as: Username: admin Password: admin
  5. Navigate to: Network > Mobile. Enter the relevant APN.

To access the Web Management interface, the default username is admin and the default password is admin. It is strongly recommended to change the login details.

Go to System> Password> Web Account.

Change the username and password:

You may also change the SSH username and password:

a. To change the Web Management port (http), go to Network> Firewall> Security and change the HTTP port. If the port is 8000 for example, you can access the Web Management by entering the following address:

http://your-public-wan-ip:8000 or http://192.168.1.1:8000

b. To change the Web Management port (https), go to Network> Firewall> Security and change the HTTPS port. If the port is 4433 for example, you can access the Web Management by entering the following address:

https://your-public-wan-ip:4433 or https://192.168.1.1:4433

c. To block SSH access from WAN, go to Network> Firewall> Security and select ‘Deny’ from the drop down menu:

DDNS feature allows a dynamic public IP to be used with the modem, and a fixed domain name is allocated (acquired through a DNS service provider) to enable remote access from anywhere.

IMPORTANT:

DynDNS requires a SIM card enabled with a public IP, either dynamic or static. Please contact your network service provider to setup this feature.

To set DDNS service, go to Services > DDNS:

Required input:

Username : DDNS username
Password : DDNS password
Hostname/ Domain : domain name assigned to your modem

Note:

Prior to acquiring the DDNS name to be assigned to your modem, you need to sign up for the DDNS service. In the example below, we use www.dyn.com :

1. Login to the web service www.dyn.com and sign up for the service to create your user account.

2. Add/create the DDNS name that will be assigned to your modem.

3. Enter the DDNS name and IP details of your modem. The IP address will be the public IP address assigned by the network service provider (i.e. Telstra). You can view this parameter on the status page of your modem user interface.

How to insert your SIM card in the Comset CM210?

Go to Network -> Operation Mode, and select ‘Wired-WAN port acts as LAN’. Then click ‘Save & Apply’.

a. To save backup configuration, go to System -> Backup/Restore -> Click Download

b. To restore the backup file, go to System -> Backup/Restore, choose the backup file and click ‘Upload’

c. To reset the router to factory default settings, go to System -> Reset, and click on the ‘Reset’ button

The following table explains the different LED’s meaning:

Please refer to the following table that helps convert from CSQ to dBm:

CSQ RSSI dBm Condition
1 -111 Marginal
2 -109 Marginal
3 -107 Marginal
4 -105 Marginal
5 -103 Marginal
6 -101 Marginal
7 -99 Marginal
8 -97 Marginal
9 -95 Marginal
10 -93 Okay
11 -91 Okay
12 -89 Okay
13 -87 Okay
14 -85 Okay
15 -83 Good
16 -81 Good
17 -79 Good
18 -77 Good
19 -75 Good
20 -73 Excellent
21 -71 Excellent
22 -69 Excellent
23 -67 Excellent
24 -65 Excellent
25 -63 Excellent
26 -61 Excellent
27 -59 Excellent
28 -57 Excellent
29 -55 Excellent
30 -53 Excellent
31 -51 Excellent

The default APN (Access Point Name) on the Comset router is telstra.internet. To change the APN, log in to the Comset GUI interface. Go to Network->Mobile and change the APN then save. Here is a list of the common APN’s in Australia:

Telstra:

The common APN for a Telstra SIM is ‘telstra.internet’ which generates a dynamic private IP address. To enable your SIM for a dynamic public IP, you need to contact Telstra Customer Support Service on 125 111 and ask them to add the code ‘GPTEXB3’ to your SIM account. Once the SIM card enabled, change the APN on your router to ‘telstra.extranet’. A post-paid business account with Telstra is required.

Optus:

The common APN for an Optus SIM is ‘connect’ which generates a dynamic private IP address. To enable your SIM for a dynamic public IP, please ask Optus to activate public IP on your SIM account, then change the APN on your router to ‘yesbusinessip’. A business account with Optus is required.

Vodafone:

Vodafone doesn’t offer a public IP on their SIM cards.

NB: When using a Public IP, the router should be well secured. It is strongly recommended to change the web management logins using a strong password, as well as blocking SSH WAN. It is also recommended to configure a whitelist to restrict remote IP access.

  • With the router powered on, press and hold down the Reset button for 12 seconds using a paper clip.
  • Release the Reset button and wait one minute for the router to fully reset to factory default.

All Comset 4G and 5G routers are powered by Quectel secure modem modules. A recent report released by Finite State, found that “Quectel modules are significantly more secure than industry average”. Furthermore, the Comset routers have a robust built-in firewall and a wide range of VPN tunnels, making them some of the most secure routers on the market today.

The Commercial and Government Entity Code (CAGE or NCAGE) is a unique identifier used to recognise companies that sell to the government and to help facilitate the supply chain. This is required for companies to maintain commercial relationships with NATO and NATO member countries, allowing them to supply products or services to the defence sector. It is also used to verify the security and identity of the company. Comset’s NCAGE code is Z1GP0.